FAQ - Awesome Rewards

What are Awesome Rewards?

We’re so glad you asked.  Awesome Rewards is our totally awesome program that rewards you for shopping on our Site.  Every time you shop, you earn points that add up to FIGS CASH and best of all, you get access to exclusive perks for Awesome Rewards members.

How do I join Awesome Rewards?

It’s super easy.  Create a FIGS Account using your email and you’ll be automatically signed up for the program.  Don’t worry, it’s free and there aren’t any minimum spending requirements.

Pro Tip 1: Make sure to sign in to your Account with your email every time you shop so that you can track your points, use FIGS CASH and much more.

Pro Tip 2: Make sure to use the same email every time you shop, so that you keep your points in one Account!*

PLEASE NOTE: ANY PURCHASES NOT MADE ON WWW.WEARFIGS.COM WILL NOT COUNT TOWARDS YOUR AWESOME REWARDS.

I make large orders for our hospital, school or business. Can I participate in Awesome Rewards?

We know it’d be awesome if you could, but right now, we’re only offering Awesome Rewards to individuals.

Don’t get down.  We LOVE outfitting awesome teams in FIGS and we make it super easy (and BONUS, give teams awesome discounts for choosing FIGS).  Find out more by emailing teams@wearfigs.com.

PLEASE NOTE: ANY PURCHASES NOT MADE ON WWW.WEARFIGS.COM WILL NOT COUNT TOWARDS YOUR AWESOME REWARDS.

How do I earn FIGS CASH?

By shopping, of course! As you earn points, they’ll add up to FIGS CASH credits that you can automatically apply at checkout.  Shop. Save. Repeat.

Here’s how it works. For every 1 dollar you spend, you earn 2 points. To unlock your FIGS CASH credit, you must first earn 200 points. Then we’ll start adding FIGS CASH to your account. And for every purchase after, you’ll earn FIGS CASH that you can apply at checkout, anytime!  Your points will appear in your FIGS account within an hour of your purchase.

You can track your points balance in your My Rewards page.

Is there a limit to how many points I can earn?

Nope. There is no limit to the amount of points one person can earn.

And here’s the awesome part.

When you reach 2,500 total points, you will automatically receive our FIGS VIP Monthly Allowance Perk, where you’ll get a $25 coupon sent via email on the first of every month. Whether you’ve made a purchase or not!

* YOUR VIP MONTHLY ALLOWANCE COUPON WILL BE SENT VIA EMAIL ON THE FIRST OF EVERY MONTH, AS LONG AS YOU EARN 2,500 POINTS.  YOUR MONTHLY ALLOWANCE WILL INCLUDE A UNIQUE COUPON CODE THAT YOU CAN APPLY AT CHECKOUT. COUPONS EXPIRE WITHIN 30 DAYS.

** PERK EXPIRES MONTHLY.

Can I earn points if I'm not logged in to my account?

Yes. You can earn points if you are not logged in to your account. But you should always make sure you’re logged in when you buy new FIGS merchandise, so you can use your FIGS CASH and track your amazing perks!  Please contact us at stat@wearfigs.com to learn how you can earn points for purchases made when you are not logged into your account.

What do the Awesome Rewards tiers mean?

Awesome Rewards are separated into three tiers — Awesome, Awesome-er and Awesome-est.  When you create an account on the FIGS Site and have not yet made a purchase, you automatically will be placed in the Awesome tier.  Tier status is based on the amount of total points you’ve earned, so don’t worry, you might start in the Awesome tier, but you can make it to Awesome-est in no time.  The more you shop FIGS, the better chance you have of reaching the Awesome-est tier.

Each tier has a unique set of super-amazing rewards.

Awesome: You reach the Awesome tier status when you create an Account and earn between 0-500 points over a 12 month period.

Awesome Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS
  • $15 birthday coupon sent via email.

** $15 BIRTHDAY COUPON EXPIRES IN 30 DAYS.

Awesome-er: You reach the Awesome-er tier status when you have earned 501-1000 points over a 12 month period.

Awesome-er Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS 
  • $15 birthday coupon sent via email.
  • Early access to new merchandise.
  • Double and/or triple Awesome Reward Point promotions.

Awesome-est: You reach the Awesome-er tier status when you have earned 1,001 points or more over a 12 month period.

Awesome-est Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS
  • $15 birthday coupon sent via email.
  • Early access to new merchandise.
  • Double triple Awesome Reward Points promotions.
  • VIP access to special discounts Sales.
  • FIGS Monthly Allowance ($25 FIGS CASH when you reach 2500 pts!).
  • Free expedited shipping (on orders of $100 or more).
  • White Glove Customer Service.

Basically, we’ve got your back, no matter what you need.  (We draw the line at sending puppies, but like, we’ll Postmates you a coffee if you really need it).

How does Early Access to New Merchandise work?

With Awesome-er tier and Awesome-est tier status, you will receive an email from FIGS to get early access to new merchandise.  Make sure you’re subscribed to our email and add us to your contact list so you never a miss an opportunity to shop for fresh FIGS.

TERMS OF OFFER ARE SUBJECT TO CHANGE.  ADDITIONAL TERMS AND CONDITIONS MAY APPLY.  THIS OFFER IS VALID ONLY FOR AWESOME-ER AND AWESOME-EST MEMBERS.

What is White Glove Customer Service?

White Glove Customer Service is our personalized and VIP customer experience, including priority support on account questions and orders, expedited resolution, and priority escalation. This offer is valid only for Awesome-est Members only. Terms of offer are subject to change. Additional terms and conditions may apply.

How does the FIGS $25 Monthly Allowance Work?

Awesome-est members receive $25 FIGS VIP Monthly Allowance Perk each month to spend online at our Site when 2500 points are earned during a 12 month period.  $25 VIP Monthly Allowance Perk expire on a monthly basis and cannot be rolled over to future months. Only Awesome-est Members are eligible for the VIP Monthly Allowance Perk.  FIGS VIP Monthly Allowance Perk cannot be redeemed for cash and terms of the Awesome Rewards Program are subject to change.

How does VIP Access to Special Discount Sales work?

Awesome-est Members enjoy a personalized and VIP customer experience.  This means that you’ll be flagged in our system to get priority service from our most seasoned and expert customer experience team members.  Members will receive an email from FIGS to get VIP access to special sales and promotions. Offer is valid only for Awesome-est Members. Terms of the Awesome Rewards Program are subject to change.

Does my tier status expire?

Yes.  Your status expires after one year, if within that time period you don’t earn the minimum points required to enter that tier.  Basically, if you stop shopping, you stop earning points.

The good news if your tier status expires? When you log in and start shopping again, you’ll automatically earn points for purchase and be back on your way again to reaching the awesome-est tier!

How do I know what tier I'm in?

We’ll let you know once you’re logged in.  Plus, anytime you’re curious you can check your My Rewards page, which tracks your points balance, FIGS CASH, tier status, and even tells you how far away you are from hitting the next tier!

How do I use my points to redeem for FIGS CASH?

Easy! All you have to do is shop.  That’s right, when you earn enough points to get FIGS CASH, we’ll add it to your cart page automatically.  All you have to do is enter the amount you wish to apply to your next purchase.

To track your available points balance and FIGS CASH, just visit your My Rewards page located in your FIGS account!

Do my points expire?

Yes.  Your points expire after one year of inactivity. Inactivity means you haven’t made a purchase in one year.  Basically, if you stop shopping, you stop earning points.

Why do I have a negative points balance?

If you have a negative Points Balance, this means you have made a purchase using FIGS CASH and returned your items for a full refund. Basically, if you make a purchase using FIGS CASH and return items for a full refund, your total points (including points used to redeem FIGS CASH) will be deducted from your account.

But don’t worry! You’ll start earning points again on your next purchase(s), which means eventually your Points Balance will be back in the positive and you’ll be back to earning FIGS CASH that you can use towards your fresh FIGS.

If I have more than one account, can I combine my points and rewards?

No way Jose.  You can earn points and move into tiers using two separate accounts, but your points can’t be combined or transferred.

We recommend using ONE email address for all of your FIGS purchases so that you get the most for your money — you can’t fight logic.

How can I use my $15 Birthday Gift?

Make getting older fun by adding your birthday to your My Account page.  Once you do, we’ll send you a unique $15 coupon code on your birthday!

Don’t wait too long, though.  Your $15 birthday coupon code will expire after 30 days.

Confused about when to add your birthday info? No prob! You can add your birthday when you sign up through our email newsletter sign up or by contacting our customer experience team at stat@wearfigs.com.

I forgot to include my birthday when I signed up! How can I add my birthday to receive my birthday reward?

It’s easy! Just contact our customer support team at stat@wearfigs.com. You can contact FIGS any old time (Get it?).

How can I use my FIGS CASH?

After you earn 200 points by shopping FIGS, you can use your FIGS CASH whenever you’re logged in to your Account and shopping on  our Site. Amazing, right?

Once you’re logged in and ready to check out, go to the checkout page to apply your FIGS CASH to your purchase.  Select “apply to your purchase” and we will automatically deduct your FIGS CASH from your total, as well as your points balance.  It’s super easy, super awesome and super-duper fun.

How can I combine my FIGS CASH credit with other promotions?

TOTALLY! Your FIGS CASH can be combined with promotional offers because frankly, you’ve earned it.

Do I still keep my FIGS points if I return an item?

That’s a no.  If you return an item your points will automatically be deducted from your rewards account when your return is processed.

* Please see more about our return and exchange policy below, under Supplemental Terms.

Do I still keep my FIGS points if I exchange an item?

Yep! If you exchange an item you keep your points. If you do a partial exchange, you will keep the points for the exchange for FIGS merchandise, not for money back.

  • * Please see more about our return and exchange policy below, under Supplemental Terms.

Are there limitations on how many points I can earn?

No, there is no limit on how many points you can earn. It’s like a totally awesome thing.

Can I earn points when purchasing a gift card?

But, of course! You can earn points when purchasing a FIGS Gift Card. But, you won’t receive points for merchandise purchased with a FIGS Gift Card.

How does Refer A Friend Work?

We believe in karma.  So, if you spread the good word about FIGS, we’ll reward you for it.

When you refer a friend to FIGS, you’ll both get 15% OFF your next purchase. Popularity. It pays. Terms of offer are subject to change. Additional terms and conditions may apply.

PLEASE SEE THE SUPPLEMENTAL TERMS FOR ADDITIONAL PROVISIONS THAT APPLY TO THE AWESOME REWARDS PROGRAM.