FAQ - Returns & Exchanges

What is your return and exchange policy?

We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your original purchase.

Items must be unworn and unwashed with no makeup, deodorant, or other stains.

Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (It may take your bank additional time to process the refund.)

“Last Chance” items are final sale and cannot be returned.

How do I start the return process?

Returns are fast, easy and FREE.

Follow the link below and enter your order number and shipping zip code to get started.

Returns, this way.

How do I make an exchange?

Follow the link below and enter your order number and shipping zip code to get started.

Exchanges, this way.

What is the step-by-step return process?

We know returns can be a pain, but we make it fast, easy and best of all? FREE!

  1. To start, please go to https://www.wearfigs.com/pages/returns. Select the items you're looking to return or exchange and fill out the necessary details.
  2. Just ship the items back using the re-sealable shipping bag and the system-generated prepaid label when completing the return form.
  3. If using your own shipping method, please ship to: FIGS Inc. c / o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789

Once your items are returned you should receive notification of your refund or new order. 

Get started! Returns and Exchanges, this way.

Where can I find my order number?

Your order number can be found on your order confirmation email. Can’t find it? Get in touch stat@wearfigs.com.

How do I get a return shipping label?

Don't see a prepaid label in your package? Don't worry, that's a-OK. We'll email you a pre-paid label in the final step of the return process.

Returns, this way.

Are you a USPS customer? Awesome. Check your package, there should be a prepaid USPS label for you. 

I have two return labels, which one should I use?

Well, that's confusing. To make sure your return is processed correctly, use the FedEx Ground label that is emailed to you during the final step of your return. We know stickers are fun, but the label we email you has more up-to-date info that helps us process your return quickly!  
Are you a USPS customer? Awesome. Use the prepaid label provided with your order. 

What if I don’t want to use the prepaid label?

If you’d rather ship your items with your preferred carrier, ship to the address below. Keep in mind, we don’t reimburse fees for using your own method. Return shipping is free if you use the label we provide!

FIGS Returns c/o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789

Be sure to save your tracking number if you do use your own method, so we can better help with any issues.

How long will it take to receive my refund?

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

Can I return an embroidered item?

Sadly, the answer is nope. Embroidered items are Final Sale and cannot be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting stat@wearfigs.com.