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Here for you. Always.

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Email Us!
stat@wearFIGS.com

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Let's Talk!
1-424-500-8209

Style & Fit

Why are FIGS scrubs superior to other scrub brands on the market?

We are often asked: “What makes FIGS special?” To this we answer: “Everything!”

We are the first company to put as much care into your workwear as you put into the care of your patients. We created our proprietary fabric to meet the demands of your day and every set of FIGS is made with Technical Comfort™— the conviction that design, performance and comfort are mandatory. More fabric technology info, this way.

Not only do we create the highest quality product, we give back. Through our Threads for Threads initiative, FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries. When you shop, we give. It’s that simple. More threads for threads info, this way.

What are core scrubs?

Our Core Scrubs are here all year-round, always in stock and come in Tall and Petite styles. Core scrubs include the following women’s styles: The Casma three-pocket scrub top, Catarina one-pocket scrub top, Rafaela mandarin scrub top, Kade cargo scrub pant, Livingston basic scrub pant and Yola skinny scrub pant. 
Women’s Core Scrubs, this way.
Men’s Core Scrubs, this way.

What are limited edition scrubs?

Limited Edition scrubs are ordered in smaller quantities, refreshed frequently and usually sell out in six weeks. If you missed out on the style you love, don't worry — there's more coming soon! 
Women’s Limited Edition Scrubs, this way.
Men’s Limited Edition Scrubs, this way.

What is a classic color?

Our Classic colors are Black, Ceil Blue, Graphite and Navy. These are always in stock and available in every style we offer.

What is a seasonal color?

Our Seasonal colors are ordered in smaller quantities, refreshed frequently and sell out in six weeks. Seasonal colors are available in Core Scrub styles.

What size am I?

FIGS sizes are the same across multiple styles — so once you know your size in one style, you’re set for all of them! Make sure to take your measurements and reference our style guide, or better yet, reach out and we can help you find your perfect fit!
Size Chart, this way.

Do you have petite sizes?

We sure do! We offer most of our Women’s Core Scrub pants in petite sizes.
Petite Scrubs, this way.

Do you have tall sizes?

We sure do! We offer most of our Women’s Core Scrub pants in tall sizes.
Tall Scrubs, this way.

Will you be offering more sizes?

Yes. As we continue to grow, expanding our size range is top of mind. We currently offer women’s sizes XXS-XL and 2XL in some styles and for men, we offer sizes XS-XL and 2XL in some styles. For updates on new sizes, sign up for our emails.
Email sign-up this way.

What if my size is sold out?

We replenish our men's and women's Core Scrubs as quickly as possible and aim to always have them in stock all year-round. Our Limited Edition scrubs are ordered in limited quantities and typically say on the site for six weeks. If your size is sold out in a Limited Edition scrub style, it may be gone for good.

What if the color I want is sold out?

Our Classic Colors (Black, Ceil Blue, Graphite, Navy) are replenished frequently and should never be out of stock. Our Seasonal colors are ordered in smaller quantities, refreshed frequently and usually sell out in six weeks. If a style you like is sold out, it may be gone for good.

Can I pre-order products?

We don’t pre-sell items, but we do have a waitlist for items that are Coming Soon. If you add your name to the waitlist, we’ll send you an email and give you first dibs on the item when it comes in!
Coming Soon section, this way.

Do you have a storefront or sell your scrubs in stores?

Right now, www.wearfigs.com is the only place we sell FIGS. But, make sure to sign up for our emails to get news about pop-up shops in your area!
Email sign-up this way.

Can I get my scrubs embroidered?

We love embroidery, but currently only offer it on orders of ten sets or more. We are working on this and should be offering embroidery soon! We’ll send you updates via email — so sign up!
Email sign-up this way.

Can I order for my entire office / team / school group?

Yes! We LOVE outfitting awesome teams in FIGS and we make it super easy (and give groups discounts). Find out more by emailing groups@wearfigs.com or visiting our group site.
Group sales, this way.

Can you make custom sets?

We wish we could make every awesome medical professional a personal power scrub set, but our process is very meticulous and developing new styles and colors takes time.
If you’re looking to customize more than ten sets with embroidery, reach out to our groups teams!
Group sales, this way.

What does it mean when an item is “last chance”?

Last Chance items are final sale and cannot be returned or exchanged once purchased.

Shipping

How much is shipping?

Standard shipping is FREE on all U.S. orders. We know, it’s kind of awesome. 

Expedited continental U.S. shipping is available for $40 per order.
How long does shipping take?

We process orders as quickly as we can and keep you posted along the way! Check your email for order and shipping confirmations for details. 

Our free standard continental U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer. 

Expedited continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive Wednesday. 

Non-continental U.S. (Hawaii and Puerto Rico) shipping will arrive in 3-7 business days. 

If you order embroidery, your order may take up to two additional weeks.

Where do you ship?

We ship to all 50 states in the U.S., including Washington D.C., U.S. P.O. Boxes, Puerto Rico, and APO/FPO/DPO addresses.
Do you ship outside of the u.s.?

Right now, we don’t offer international shipping. But, we know everyone deserves awesome scrubs, so we’re working on it!

Can I expedite my order?

You sure can! 

Expedited shipping is available to the continental U.S. for $40 per order. 

If you order before 11 a.m. PT Monday through Friday, your order will be delivered in 2 business days. After 11 a.m. PT, your order will be delivered in 3 business days.
Can I edit my shipping info after I’ve placed my order?

Send an email to stat@wearfigs.com right away. We will do our best to update the address before your order leaves our warehouse.

Can I edit my shipping info after I’ve placed my order?

Send an email to stat@wearfigs.com right away. We will do our best to update the address before your order leaves our warehouse.

Returns & Exchanges

What is your return and exchange policy?

We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your original purchase.

Items must be unworn and unwashed with no makeup, deodorant, or other stains.

Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (It may take your bank additional time to process the refund.)

“Last Chance” items are final sale and cannot be returned.

How do I start the return process?

Returns are fast, easy and FREE.

Follow the link below and enter your order number and shipping zip code to get started.

Returns, this way.

How do I make an exchange?

Follow the link below and enter your order number and shipping zip code to get started.

Exchanges, this way.

What is the step-by-step return process?

We know returns can be a pain, but we make it fast, easy and best of all? FREE!

  1. To start, please go to https://www.wearfigs.com/pages/returns. Select the items you're looking to return or exchange and fill out the necessary details.
  2. Just ship the items back using the re-sealable shipping bag and the system-generated prepaid label when completing the return form.
  3. If using your own shipping method, please ship to: FIGS Inc. c / o Bergen Logistics West 16012 Arthur St. Cerritos, CA 90703

Once your items are returned you should receive notification of your refund or new order. 

Get started! Returns and Exchanges, this way.

Where can I find my order number?

Your order number can be found on your order confirmation email. Can’t find it? Get in touch stat@wearfigs.com.

If I want to return an item that I bought at a discounted price, can I apply my discount to a new order?

We always do our best to make sure you’re getting the discount you deserve!

We’ll honor your discount for 30 days. If you originally purchased with a discount or promotional code and are looking to place a new order, contact us within the 30 day return window and we’ll be sure to give you discount code to use on the new order you place.

How do I get a return shipping label?

Don't see a prepaid label in your package? Don't worry, that's a-OK. We'll email you a pre-paid label in the final step of the return process.

Returns, this way.

Are you a USPS customer? Awesome. Check your package, there should be a prepaid USPS label for you. 

I have two return labels, which one should I use?

Well, that's confusing. To make sure your return is processed correctly, use the FedEx Ground label that is emailed to you during the final step of your return. We know stickers are fun, but the label we email you has more up-to-date info that helps us process your return quickly!  
Are you a USPS customer? Awesome. Use the prepaid label provided with your order. 

What if I don’t want to use the prepaid label?

If you’d rather ship your items with your preferred carrier, ship to the address below. Keep in mind, we don’t reimburse fees for using your own method. Return shipping is free if you use the label we provide!

FIGS Returns c/o Bergen Logistics 16012 Arthur St. Cerritos, CA 90703

Be sure to save your tracking number if you do use your own method, so we can better help with any issues.

How long will it take to receive my refund?

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

Can I return an embroidered item?

Sadly, the answer is nope. Embroidered items are Final Sale and cannot be returned or exchanged. If an error has been made on your embroidered order, contact teams@wearfigs.com

Friends of FIGS

How does the referral program work?

Being a Friend of FIGS pays, literally.

Refer friends to FIGS and you’ll get 15% off when they place their first order!
Bonus: they also get 15% off their first order. Each time any of your friends makes their first purchase, you’ll get an email with a code for 15% off.

Refer a friend, this way.

My friend referred me to figs. How do I use my discount?

We’re happy to help!

When you click on the link your friend shared, you’ll see a little blue box pop up on the bottom left corner of the screen with your discount code for 15% off your first order.

Enter that code at checkout to get your discount. If it doesn't appear after 10 seconds, try turning off your pop-up blocker and reload the page.