You’ve got questions? We’ve got answers.

Here for you. Always.

Style & Fit

Why are FIGS scrubs superior to other scrub brands on the market?

We are often asked: “What makes FIGS special?” To this we answer: “Everything!”

We are the first company to put as much care into your workwear as you put into the care of your patients. We created our proprietary fabric to meet the demands of your day and every set of FIGS is made with Technical Comfort™— the conviction that design, performance and comfort are mandatory. More fabric technology info, this way.

Not only do we create the highest quality product, we give back. Through our Threads for Threads initiative, FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries. When you shop, we give. It’s that simple. More threads for threads info, this way.

What are core scrubs?

Our Core Scrubs are here all year-round, always in stock and come in Tall and Petite styles. Core scrubs include the following women’s styles: The Casma three-pocket scrub top, Catarina one-pocket scrub top, Rafaela mandarin scrub top, Kade cargo scrub pant, Livingston basic scrub pant and Yola skinny scrub pant. 
Women’s Core Scrubs, this way.
Men’s Core Scrubs, this way.

What are limited edition scrubs?

Limited Edition scrubs are ordered in smaller quantities, refreshed frequently and usually sell out in six weeks. If you missed out on the style you love, don't worry — there's more coming soon! 
Women’s Limited Edition Scrubs, this way.
Men’s Limited Edition Scrubs, this way.

What is a classic color?

Our Classic colors are Black, Ceil Blue, Graphite and Navy. These are always in stock and available in every style we offer.

What is a seasonal color?

Our Seasonal colors are ordered in smaller quantities, refreshed frequently and sell out in six weeks. Seasonal colors are available in Core Scrub styles.

What size am I?

FIGS sizes are the same across multiple styles — so once you know your size in one style, you’re set for all of them! Make sure to take your measurements and reference our style guide, or better yet, reach out and we can help you find your perfect fit!
Size Chart, this way.

Do you have petite sizes?

We sure do! We offer all of our Women’s Core Scrub pants in petite sizes.
Petite Scrubs, this way.

Do you have tall sizes?

We sure do! We offer all of our Women’s Core Scrub pants in tall sizes.
Tall Scrubs, this way.

Will you be offering more sizes?

Yes. As we continue to grow, expanding our size range is top of mind. We currently offer women’s sizes XXS-XL and 2XL in some styles and for men, we offer sizes XS-XL and 2XL in some styles. For updates on new sizes, sign up for our emails.
Email sign-up this way.

What if my size is sold out?

We replenish our men's and women's Core Scrubs as quickly as possible and aim to always have them in stock all year-round. Our Limited Edition scrubs are ordered in limited quantities and typically say on the site for six weeks. If your size is sold out in a Limited Edition scrub style, it may be gone for good.

What if the color I want is sold out?

Our Classic Colors (Black, Ceil Blue, Graphite, Navy) are replenished frequently and should never be out of stock. Our Seasonal colors are ordered in smaller quantities, refreshed frequently and usually sell out in six weeks. If a style you like is sold out, it may be gone for good.

Can I pre-order products?

We don’t pre-sell items, but we do have a waitlist for items that are Coming Soon. If you add your name to the waitlist, we’ll send you an email and give you first dibs on the item when it comes in!

Do you have a storefront or sell your scrubs in stores?

Right now, www.wearfigs.com is the main place we sell FIGS. But, we do have a Pop-Up shops open in Los Angeles. 

8406 Melrose Avenue, Los Angeles, CA 90069

Can I order for my entire office / team / school group?

Yes! We LOVE outfitting awesome teams in FIGS and we make it super easy (and give groups discounts). Find out more by emailing groups@wearfigs.com or visiting our group site.
Team sales, this way.

Can you make custom sets?

We wish we could make every awesome medical professional a personal power scrub set, but our process is very meticulous and developing new styles and colors takes time.
If you’re looking to customize more than ten sets with embroidery, reach out to our groups teams!
Team sales, this way.

What does it mean when an item is “last chance”?

Last Chance items are final sale and cannot be returned or exchanged once purchased.

Shipping

How much is shipping?

Standard shipping is FREE on all U.S. orders. We know, it’s kind of awesome. 

Expedited continental U.S. shipping is available for $20 per order.
How long does shipping take?

We process orders as quickly as we can and keep you posted along the way! Check your email for order and shipping confirmations for details. 

Our free standard continental U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer. 

Expedited continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive Wednesday. 

Non-continental U.S. (Hawaii and Puerto Rico) shipping will arrive in 3-7 business days. 

If you order embroidery, your order may take up to two additional weeks.

Where do you ship?

We ship to all 50 states in the U.S., including Washington D.C., U.S. P.O. Boxes, Puerto Rico, and APO/FPO/DPO addresses.
Do you ship outside of the u.s.?

Right now, we don’t offer international shipping. But, we know everyone deserves awesome scrubs, so we’re working on it!

Can I expedite my order?

You sure can! 

Expedited shipping is available to the continental U.S. for $20 per order. 

If you order before 11 a.m. PT Monday through Friday, your order will be delivered in 2 business days. After 11 a.m. PT, your order will be delivered in 3 business days.
Can I edit my shipping info after I’ve placed my order?

Send an email to stat@wearfigs.com right away. We will do our best to update the address before your order leaves our warehouse.

Can I edit my shipping info after I’ve placed my order?

Send an email to stat@wearfigs.com right away. We will do our best to update the address before your order leaves our warehouse.

Returns & Exchanges

What is your return and exchange policy?

We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your original purchase.

Items must be unworn and unwashed with no makeup, deodorant, or other stains.

Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (It may take your bank additional time to process the refund.)

“Last Chance” items are final sale and cannot be returned.

How do I start the return process?

Returns are fast, easy and FREE.

Follow the link below and enter your order number and shipping zip code to get started.

Returns, this way.

How do I make an exchange?

Follow the link below and enter your order number and shipping zip code to get started.

Exchanges, this way.

What is the step-by-step return process?

We know returns can be a pain, but we make it fast, easy and best of all? FREE!

  1. To start, please go to https://www.wearfigs.com/pages/returns. Select the items you're looking to return or exchange and fill out the necessary details.
  2. Just ship the items back using the re-sealable shipping bag and the system-generated prepaid label when completing the return form.
  3. If using your own shipping method, please ship to: FIGS Inc. c / o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789

Once your items are returned you should receive notification of your refund or new order. 

Get started! Returns and Exchanges, this way.

Where can I find my order number?

Your order number can be found on your order confirmation email. Can’t find it? Get in touch stat@wearfigs.com.

How do I get a return shipping label?

Don't see a prepaid label in your package? Don't worry, that's a-OK. We'll email you a pre-paid label in the final step of the return process.

Returns, this way.

Are you a USPS customer? Awesome. Check your package, there should be a prepaid USPS label for you. 

I have two return labels, which one should I use?

Well, that's confusing. To make sure your return is processed correctly, use the FedEx Ground label that is emailed to you during the final step of your return. We know stickers are fun, but the label we email you has more up-to-date info that helps us process your return quickly!  
Are you a USPS customer? Awesome. Use the prepaid label provided with your order. 

What if I don’t want to use the prepaid label?

If you’d rather ship your items with your preferred carrier, ship to the address below. Keep in mind, we don’t reimburse fees for using your own method. Return shipping is free if you use the label we provide!

FIGS Returns c/o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789

Be sure to save your tracking number if you do use your own method, so we can better help with any issues.

How long will it take to receive my refund?

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

Can I return an embroidered item?

Sadly, the answer is nope. Embroidered items are Final Sale and cannot be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting stat@wearfigs.com.

Embroidery

How can I get my FIGS embroidered?

It's easy. When you place an order for scrub tops, hoodies, jackets, lab coats or vests, you'll see an option to add embroidery to your FIGS. 

What items can I get embroidered?

FIGS now offers embroidery on most scrub tops, hoodies, jackets, lab coats and vests. You'll see the "Add Embroidery" option if it is offered on that style. 

Can I get an underscrub embroidered?

We do not embroider underscrubs to protect to product's integrity and make sure it holds up wash-after-wash!

How long does embroidery take?

Embroidery can add about a week of processing time. So please allow between 7-10 business days for your embroidered order to ship!

What kinds of fonts do you offer?

We offer two fonts: block and script. We offer text embroidery for up to 20 characters for both available fonts. 

What colors do you offer?

FIGS offers black thread and white thread embroidery.

What if I don't like my embroidery?

Embroidered orders are final sale and can't be returned.

Do promotions apply to the embroidery cost?

Promotions do not apply toward the embroidery cost. 

Does my FIGS CASH apply to the embroidery cost?

Yes, your FIGS CASH will apply towards your embroidery fees.

Can I return an embroidered item?

Embroidered items are non-refundable or able for exchange and most discounts do not apply. 

Awesome Rewards

What are Awesome Rewards?

We’re so glad you asked.  Awesome Rewards is our totally awesome program that rewards you for shopping on our Site.  Every time you shop, you earn points that add up to FIGS CASH and best of all, you get access to exclusive perks for Awesome Rewards members.

How do I join Awesome Rewards?

It’s super easy.  Create a FIGS Account using your email and you’ll be automatically signed up for the program.  Don’t worry, it’s free and there aren’t any minimum spending requirements.

Pro Tip 1: Make sure to sign in to your Account with your email every time you shop so that you can track your points, use FIGS CASH and much more.

Pro Tip 2: Make sure to use the same email every time you shop, so that you keep your points in one Account!*

I make large orders for our hospital, school or business. Can I participate in Awesome Rewards?

We know it’d be awesome if you could, but right now, we’re only offering Awesome Rewards to individuals.

Don’t get down.  We LOVE outfitting awesome teams in FIGS and we make it super easy (and BONUS, give teams awesome discounts for choosing FIGS).  Find out more by emailing teams@wearfigs.com.

PLEASE NOTE: ANY PURCHASES NOT MADE ON WWW.WEARFIGS.COM WILL NOT COUNT TOWARDS YOUR AWESOME REWARDS.

How do I earn FIGS CASH?

By shopping, of course! As you earn points, they’ll add up to FIGS CASH credits that you can automatically apply at checkout.  Shop. Save. Repeat.

Here’s how it works. For every 1 dollar you spend, you earn 2 points. To unlock your FIGS CASH credit, you must first earn 200 points. Then we’ll start adding FIGS CASH to your account. And for every purchase after, you’ll earn FIGS CASH that you can apply at checkout, anytime!  Your points will appear in your FIGS account within an hour of your purchase.

You can track your points balance in your My Rewards page.

Is there a limit to how many points I can earn?

Nope. There is no limit to the amount of points one person can earn.

And here’s the awesome part.

When you reach 2,500 total points, you will automatically receive our FIGS VIP Monthly Allowance Perk, where you’ll get a $25 coupon sent via email on the first of every month. Whether you’ve made a purchase or not!

* YOUR VIP MONTHLY ALLOWANCE COUPON WILL BE SENT VIA EMAIL ON THE FIRST OF EVERY MONTH, AS LONG AS YOU EARN 2,500 POINTS.  YOUR MONTHLY ALLOWANCE WILL INCLUDE A UNIQUE COUPON CODE THAT YOU CAN APPLY AT CHECKOUT. COUPONS EXPIRE WITHIN 30 DAYS.

** PERK EXPIRES MONTHLY.

Can I earn points if I'm not logged in to my account?

Yes. You can earn points if you are not logged in to your account. But you should always make sure you’re logged in when you buy new FIGS merchandise, so you can use your FIGS CASH and track your amazing perks!  Please contact us at stat@wearfigs.com to learn how you can earn points for purchases made when you are not logged into your account.

What do the Awesome Rewards tiers mean?

Awesome Rewards are separated into three tiers — Awesome, Awesome-er and Awesome-est.  When you create an account on the FIGS Site and have not yet made a purchase, you automatically will be placed in the Awesome tier.  Tier status is based on the amount of total points you’ve earned, so don’t worry, you might start in the Awesome tier, but you can make it to Awesome-est in no time.  The more you shop FIGS, the better chance you have of reaching the Awesome-est tier.

Each tier has a unique set of super-amazing rewards.

Awesome: You reach the Awesome tier status when you create an Account and earn between 0-500 points over a 12 month period.

Awesome Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS
  • $15 birthday gift sent via email.

** $15 BIRTHDAY COUPON EXPIRES IN 30 DAYS.

Awesome-er: You reach the Awesome-er tier status when you have earned 501-1000 points over a 12 month period.

Awesome-er Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS 
  • $15 birthday gift sent via email.
  • Early access to new merchandise.
  • Double and/or triple Awesome Reward Point promotions.

Awesome-est: You reach the Awesome-er tier status when you have earned 1,001 points or more over a 12 month period.

Awesome-est Perks Include:

  • 15% OFF coupon for every friend you refer to FIGS
  • $15 birthday gift sent via email.
  • Early access to new merchandise.
  • Double triple Awesome Reward Points promotions.
  • VIP access to special discounts Sales.
  • FIGS Monthly Allowance ($25 FIGS CASH when you reach 2500 pts!).
  • Free expedited shipping (on orders of $100 or more).
  • White Glove Customer Service.

Basically, we’ve got your back, no matter what you need.  (We draw the line at sending puppies, but like, we’ll Postmates you a coffee if you really need it).

How does Early Access to New Merchandise work?

With Awesome-er tier and Awesome-est tier status, you will receive an email from FIGS to get early access to new merchandise.  Make sure you’re subscribed to our email and add us to your contact list so you never a miss an opportunity to shop for fresh FIGS.

TERMS OF OFFER ARE SUBJECT TO CHANGE.  ADDITIONAL TERMS AND CONDITIONS MAY APPLY.  THIS OFFER IS VALID ONLY FOR AWESOME-ER AND AWESOME-EST MEMBERS.

What is White Glove Customer Service?

White Glove Customer Service is our personalized and VIP customer experience, including priority support on account questions and orders, expedited resolution, and priority escalation. This offer is valid only for Awesome-est Members only. Terms of offer are subject to change. Additional terms and conditions may apply.

How does the FIGS Monthly Allowance Work?

Awesome-est members receive $25 FIGS VIP Monthly Allowance Perk each month to spend online at our Site when 2500 points are earned during a 12 month period.  $25 VIP FIGS CASH Monthly Allowance Perk expire on a monthly basis and cannot be rolled over to future months. Only Awesome-est Members are eligible for the VIP Monthly Allowance Perk.  FIGS VIP Monthly Allowance Perk cannot be redeemed for cash and terms of the Awesome Rewards Program are subject to change.

How does VIP Access to Special Discount Sales work?

Awesome-est Members enjoy a personalized and VIP customer experience.  This means that you’ll be flagged in our system to get priority service from our most seasoned and expert customer experience team members.  Members will receive an email from FIGS to get VIP access to special sales and promotions. Offer is valid only for Awesome-est Members. Terms of the Awesome Rewards Program are subject to change.

Does my tier status expire?

Yes.  Your status expires after one year, if within that time period you don’t earn the minimum points required to enter that tier.  Basically, if you stop shopping, you stop earning points.

The good news if your tier status expires? When you log in and start shopping again, you’ll automatically earn points for purchase and be back on your way again to reaching the awesome-est tier!

How do I know what tier I'm in?

We’ll let you know once you’re logged in.  Plus, anytime you’re curious you can check your My Rewards page, which tracks your points balance, FIGS CASH, tier status, and even tells you how far away you are from hitting the next tier!

How do I use my points to redeem for FIGS CASH?

Easy! All you have to do is shop.  That’s right, when you earn enough points to get FIGS CASH, we’ll add it to your cart page automatically.  All you have to do is enter the amount you wish to apply to your next purchase.

To track your available points balance and FIGS CASH, just visit your My Rewards page located in your FIGS account!

Do my points expire?

Yes.  Your points expire after one year of inactivity. Inactivity means you haven’t made a purchase in one year.  Basically, if you stop shopping, you stop earning points.

If I have more than one account, can I combine my points and rewards?

No way Jose.  You can earn points and move into tiers using two separate accounts, but your points can’t be combined or transferred.

We recommend using ONE email address for all of your FIGS purchases so that you get the most for your money — you can’t fight logic.

How can I use my $15 Birthday Gift?

Make getting older fun by adding your birthday to your My Account page.  Once you do, we’ll send you a unique $15 coupon code on your birthday!

Don’t wait too long, though.  Your $15 birthday coupon code will expire after 30 days.

Confused about when to add your birthday info? No prob! You can add your birthday when you sign up through our email newsletter sign up or by contacting our customer experience team at stat@wearfigs.com.

I forgot to include my birthday when I signed up! How can I add my birthday to receive my birthday reward?

It’s easy! Just contact our customer support team at stat@wearfigs.com. You can contact FIGS any old time (Get it?).

How can I use my FIGS CASH?

After you earn 200 points by shopping FIGS, you can use your FIGS CASH whenever you’re logged in to your Account and shopping on  our Site. Amazing, right?

Once you’re logged in and ready to check out, go to the checkout page to apply your FIGS CASH to your purchase.  Select “apply to your purchase” and we will automatically deduct your FIGS CASH from your total, as well as your points balance.  It’s super easy, super awesome and super-duper fun.

How can I combine my FIGS CASH credit with other promotions?

TOTALLY! Your FIGS CASH can be combined with promotional offers because frankly, you’ve earned it.

Do I still keep my FIGS points if I return an item?

That’s a no.  If you return an item your points will automatically be deducted from your rewards account when your return is processed.

* Please see more about our return and exchange policy below, under Supplemental Terms.

Do I still keep my FIGS points if I exchange an item?

Yep! If you exchange an item you keep your points. If you do a partial exchange, you will keep the points for the exchange for FIGS merchandise, not for money back.

  • * Please see more about our return and exchange policy below, under Supplemental Terms.

Are there limitations on how many points I can earn?

No, there is no limit on how many points you can earn. It’s like a totally awesome thing.

How does Refer A Friend Work?

We believe in karma.  So, if you spread the good word about FIGS, we’ll reward you for it.

When you refer a friend to FIGS, you’ll both get 15% OFF your next purchase. Popularity. It pays. Terms of offer are subject to change. Additional terms and conditions may apply.

PLEASE SEE THE SUPPLEMENTAL TERMS FOR ADDITIONAL PROVISIONS THAT APPLY TO THE AWESOME REWARDS PROGRAM.  

Teams

What is Teams?

Teams is how FIGS sells to large group because we believe that awesome teams deserve awesome scrubs!

How large does a group need to be eligible for a Team?

We consider an order of 10 or more sets a Team.

Do you offer Team order discounts?

Yes! We definitely offer Team order discounts! Please reach out to teams@wearfigs.com and one of the members of our Customer Success team will get back to you.

What is a Sample Kit?

Our Teams Sample Kit is a set variety of both our Men’s and Women’s Core Scrub collection. The kit is designed to give your team the opportunity to try on various styles and sizes to find the fit that they love before placing your order!

How do I place a Team order?

Easy! Please reach out to our Customer Success team at teams@wearfigs.com and we will be thrilled to get you started.

Do you offer embroidery for Team orders?

Yes! We offer both text and logo embroidery for Teams orders! We can embroider all scrub tops, lab coats and fleece jackets.

How much does embroidery cost?

Embroidery has a one-time set up fee of $50 to create a digitized mock-up that your team can use again and again. Embroidery is $14 for text, $16 for logo and $24 for both!

What is the Returns and Exchanges policy for Team orders?

To ensure your order is perfect the first time around, we encourage all of our teams to start with a Teams Sample Kit! You will be able to determine the best fit and colors for your team with the support of our Customer Success team prior to placing your order. Subsequently, all Teams orders are ineligible for a return or exchange.