Style & Fit
Why are FIGS scrubs superior to other scrub brands on the market?
We are often asked: “What makes FIGS special?” To this we answer: “Everything!”
We are the first company to put as much care into your workwear as you put into the care of your patients. We created our proprietary fabric to meet the demands of your day and every set of FIGS is made with Technical Comfort™— the conviction that design, performance and comfort are mandatory. More fabric technology info, this way.
Not only do we create the highest quality product, we give back. Through our Threads for Threads initiative, FIGS has donated hundreds of thousands of scrubs to healthcare providers in need in over 35 countries. When you shop, we give. It’s that simple. More threads for threads info, this way.
What are core scrubs?
Our Core Scrubs are here all year-round, always in stock and come in Tall and Petite styles. Core scrubs include the following women’s styles: The Casma three-pocket scrub top, Catarina one-pocket scrub top, Rafaela mandarin scrub top, Kade cargo scrub pant, Livingston basic scrub pant and Yola skinny scrub pant.
Women’s Core Scrubs, this way.
Men’s Core Scrubs, this way.
What are limited edition scrubs?
What is a classic color?
Our Classic colors are Black, Ceil Blue, Graphite, Royal Blue and Navy. These are always in stock and available in every style we offer.
What is a seasonal color?
Our Seasonal colors are ordered in smaller quantities, refreshed frequently and sell out in six weeks. Seasonal colors are available in Core Scrub styles.
What size am I?
FIGS sizes are the same across multiple styles — so once you know your size in one style, you’re set for all of them! Make sure to take your measurements and reference our style guide, or better yet, reach out and we can help you find your perfect fit!
Size Chart, this way.
Do you have petite sizes?
We sure do! We offer all of our Women’s Core Scrub pants in petite sizes.
Petite Scrubs, this way.
Do you have tall sizes?
We sure do! We offer all of our Women’s Core Scrub pants in tall sizes.
Tall Scrubs, this way.
Will you be offering more sizes?
Yes. As we continue to grow, expanding our size range is top of mind. We currently offer women’s sizes XXS-XL and 2XL in some styles and for men, we offer sizes XS-XL and 2XL in some styles.
What if my size is sold out?
We replenish our men's and women's Core Scrubs as quickly as possible and aim to always have them in stock all year-round. Our Limited Edition scrubs are ordered in limited quantities and typically say on the site for six weeks. If your size is sold out in a Limited Edition scrub style, it may be gone for good.
What if the color I want is sold out?
Our Classic Colors (Black, Ceil Blue, Graphite, Royal Blue, Navy) are replenished frequently and should never be out of stock. Our Seasonal colors are ordered in smaller quantities, refreshed frequently and usually sell out in six weeks. If a style you like is sold out, it may be gone for good.
Can I pre-order products?
We don’t pre-sell items, but we do have a waitlist for items that are Coming Soon. If you add your name to the waitlist, we’ll send you an email and give you first dibs on the item when it comes in!
Can I order for my entire office / team / school group?
Can you make custom sets?
We wish we could make every awesome medical professional a personal power scrub set, but our process is very meticulous and developing new styles and colors takes time.
If you’re looking to customize more than 75 sets with embroidery, reach out to our groups teams!
Team sales, this way.
What does it mean when an item is “last chance”?
Last Chance items are final sale and cannot be returned or exchanged once purchased.
How much is shipping?
How long does shipping take?
We process orders as quickly as we can and keep you posted along the way. Check your email for updates. Standard U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer. Expedited continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive Wednesday.
Standard Canada shipping will arrive in 5-10 business days. Standard Australia shipping will arrive in 8-10 business days. Please note: If you order embroidery, your order may take up to two additional weeks!
Where do you ship?
We ship to all 50 U.S. states, Puerto Rico, Canada and Australia. We also ship to U.S. PO Boxes and APO/FPO/DPO addresses.
Do you ship outside of the U.S.?
We also ship to Canada and Australia, and are working on expanding to other countries — because everyone deserves to wear FIGS.
Can I expedite my order?
Expedited shipping is only available in the continental U.S. for $20 USD per order. We currently don't offer expedited shipping outside the continental U.S., but plan on introducing it soon!
*Embroidery orders with expedited shipping will be sent with 2-day shipping after a processing time of 7-10 business days.
Can I edit my shipping info after I’ve placed my order?
Send an email to email@example.com right away. We will do our best to update the address before your order leaves our warehouse.
Returns & Exchanges
What is your return and exchange policy?
We want to make sure you get what you want, no matter what! That’s why we gladly accept returns for any reason within 30 days of your original purchase.
Items must be unworn and unwashed with tags attached, no makeup, deodorant or other stains.
Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (It may take your bank additional time to process the refund.)
“Before They Go” items are final sale and cannot be returned or exchanged. Embroidered items are also final sale and cannot be returned, exchanged, or changed once the order is placed.
How do I start the return process?
Returns are fast, easy and FREE.
Follow the link below and enter your order number and shipping zip code to get started.
Returns, this way.
How do I make an exchange?
For U.S. orders, follow the link below and enter your order number and shipping zip code to get started. For Australian orders, send an email to firstname.lastname@example.org. Unfortunately, we currently do not accept exchange requests for Canadian orders.
Exchanges, this way.
What is the step-by-step return process?
We know returns can be a pain, but we make it fast, easy and best of all? FREE for US and Canada orders!
- For US Customers: To start, please go to https://www.wearfigs.com/pages/returns. Select the items you're looking to return or exchange and fill out the necessary details.
- Ship the items back using the resealable shipping bag and the system-generated prepaid label when completing the return form. For Canada returns, our customer experience team will email you a label once your return is submitted.
- For international returns, our customer experience team will get back to you with next steps once your return request is submitted.
- If using your own shipping method, please ship to: FIGS Inc. c / o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789
Once your items are returned you should receive notification of your refund or new order.
Where can I find my order number?
Your order number can be found on your order confirmation email. Can’t find it? Get in touch email@example.com.
How do I get a return shipping label?
If you're a USPS customer, there should be a prepaid label in your package. Not seeing one or lost it? Don't worry, that's a-OK. We'll send you one in the final step of the return process. For international returns, our customer experience team will email you with next steps.
What if I don’t want to use the prepaid label?
If you’d rather ship your items with your preferred carrier, ship to the address below. Keep in mind, we don’t reimburse fees for using your own method. Return shipping is free if you use the label we provide!
FIGS Returns c/o Port Logistics Group, 108 S. Mayo Ave., City of Industry, CA 91789
Be sure to save your tracking number if you do use your own method, so we can better help with any issues.
How long will it take to receive my refund?
From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.
Can I return an embroidered item?
Sadly, the answer is nope. Embroidered items are Final Sale and cannot be returned or exchanged. If an error has been made on your embroidered order, let us know by contacting firstname.lastname@example.org.
How can I get my FIGS embroidered?
It's easy. When you place an order for scrub tops, hoodies, jackets, lab coats or vests, you'll see an option to add embroidery to your FIGS.
What items can I get embroidered?
FIGS now offers embroidery on most scrub tops, hoodies, jackets, lab coats and vests. You'll see the "Add Embroidery" option if it is offered on that style.
Can I get an underscrub embroidered?
We do not embroider underscrubs to protect to product's integrity and make sure it holds up wash-after-wash!
How long does embroidery take?
Embroidery can add about a week of processing time. So please allow between 7-10 business days for your embroidered order to ship!
*If expedited shipping is selected at checkout, your order will ship with 2-Day shipping after a processing time of 7-10 business days.
What kinds of fonts do you offer?
We offer two fonts: block and script. We offer text embroidery for up to 20 characters for both available fonts.
What colors do you offer?
FIGS offers black thread and white thread embroidery.
What size is your text embroidery?
Both our script and block text embroidery will measure 0.45" in height. If the characters are long or maxed, the letters could potentially shrink or condense in height. The max width is 4.80".
What if I don't like my embroidery?
Embroidered orders are final sale and can't be returned.
Do promotions apply to the embroidery cost?
Promotions do not apply toward the embroidery cost.
Does my FIGS CASH apply to the embroidery cost?
Yes, your FIGS CASH will apply towards your embroidery fees.
Can I return an embroidered item?
Embroidered items are non-refundable nor able for exchange and most discounts do not apply.
Refer a Friend
How does the referral program work?
We believe in karma. So, if you share FIGS with friends, we’ll reward you for it.
When you refer a friend to FIGS, your friend will get a $20 coupon to spend on their first purchase of $100 or more. After they create an account and make their purchase, you’ll receive a $20 coupon via email that you can use on your next purchase of $100 or more! There's no limit to how many friends you can refer! Because you deserve it.
Terms of offer are subject to change. Additional terms and conditions may apply.
Do I need to create a FIGS account to use my $20 refer a friend coupon?
Yes! You must create a FIGS account or be logged into an existing account to redeem your $20 refer a friend coupon.
Can I use my $20 refer a friend coupon with other promotions?
No, you cannot stack your $20 coupon with other promotions or discounts. Additionally, if you have successfully referred more than one friend and have received multiple $20 refer a friend coupons, you can only apply 1 coupon per order.
Do the $20 refer a friend coupons expire?
Yes. Your $20 refer a friend coupon expires in 30 days from the date you receive the coupon.
Is there a certain amount I need to spend in order to redeem my $20 refer a friend coupon?
Yes, you are only able to redeem your $20 refer a friend coupon on a purchase of $100 or more.
Is there a limit to how many friends I can refer?
No. There's no limit to how many friends you can refer! I know, it's amazing.
I make large orders for our hospital, school or business. Is there a Refer A Friend program through FIGS Teams?
No. Currently we do not have a referral program for large orders for hospitals, schools or businesses. Right now, we’re only offering our Refer A Friend program to individuals.
Don’t get down. We LOVE outfitting awesome teams in FIGS and we make it super easy (and BONUS, give teams awesome discounts for choosing FIGS). Find out more by emailing email@example.com.
What is Teams?
Teams is how FIGS sells to large group because we believe that awesome teams deserve awesome scrubs!
How large does a group need to be eligible for a Team?
We consider an order of 75 or more sets a Team.
Do you offer Team order discounts?
Yes! We definitely offer Team order discounts! Please reach out to firstname.lastname@example.org and one of the members of our Customer Success team will get back to you.
What is a Sample Kit?
Our Teams Sample Kit is a set variety of both our Men’s and Women’s Core Scrub collection. The kit is designed to give your team the opportunity to try on various styles and sizes to find the fit that they love before placing your order!
How do I place a Team order?
Easy! Please reach out to our Customer Success team at email@example.com and we will be thrilled to get you started.
Do you offer embroidery for Team orders?
Yes! We offer both text and logo embroidery for Teams orders! We can embroider all scrub tops, lab coats and fleece jackets.
How much does embroidery cost?
Embroidery has a one-time set up fee of $50 USD to create a digitized mock-up that your team can use again and again. Embroidery is $14 USD for text, $16 USD for logo and $24 USD for both!
What is the Returns and Exchanges policy for Team orders?
To ensure your order is perfect the first time around, we encourage all of our teams to start with a Teams Sample Kit! You will be able to determine the best fit and colors for your team with the support of our Customer Success team prior to placing your order. Subsequently, all Teams orders are ineligible for a return or exchange.
When do I receive my $15 Birthday Coupon?
You’ll receive your $15 birthday coupon on the first of your birthday month. So if your birthday falls on any day in July, you will receive your $15 birthday coupon on July 1st.
How can I use my $15 Birthday Coupon?
It’s easy! You’ll receive a birthday email that includes a $15 coupon code that you can use when you shop fresh FIGS! Just copy your coupon code and apply at checkout. Your $15 birthday coupon cannot be combined with additional promotions or discounts.
Don’t wait too long, though. Your $15 birthday coupon code will expire after 30 days.
I forgot to include my birthday when I signed up! How can I add my birthday to receive my $15 birthday coupon?
It’s easy! Just contact our customer support team at firstname.lastname@example.org. You can contact FIGS any old time (Get it?).