Got a question? We've got you covered.
Got a question? We've got you covered.

Frequently Asked Questions

Products

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is the sizing the same between different styles?

Yes. The size you wear in one style is the same size you’ll wear in another.

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what size should i order?

FIGS are true to size, so your usual size should be perfect. Check our size chart for details if you’re not sure.

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what should i do if what i want is sold out?

We replenish inventory as quickly as possible, while ensuring the quality you expect. If an item is sold out, you’ll find a WAITLIST button on the product page. Tap it and enter your email, and we’ll notify you as soon as it’s back in stock.

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can i preorder products?

Not at this time. Sorry!

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do you have a storefront?

Right now, we’re focused on e-commerce. But we’ll definitely make a big announcement if we branch out.

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can i order a sample kit?

We recommend getting a sample kit if you have 3 or more people interested in getting FIGS. This allows you to try a variety of sizes, colors, and styles as a group. Check out our group order page for more info.

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can i get embroidery?

Yes! For an additional charge, text embroidery is available on orders of 10 tops or more, and logo embroidery is available on orders of 100 tops or more. Email us at hello@wearfigs.com to find out more.

Text – Up to 2 lines – $14 per item
Logo – $16 per placement per item, plus $50 one-time setup fee
Text & Logo – $24 per placement per item, plus $50 one-time setup fee

Embroidered items can’t be returned or exchanged. Get a sample kit for your group order to make sure everyone finds their perfect style, size, and color. (Embroidery will add up to two additional weeks for delivery.)

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could you start making scrubs with certain colors or features?

Our product selection is constantly expanding, and your feedback helps us decide what to do next. Let us know what you’re looking for at stat@wearfigs.com.

If you’re looking to outfit a large office or hospital, we may be able to produce custom products. Contact our Group Orders team at hello@wearfigs.com for more info.

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Shipping

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how much is shipping?

Standard shipping is FREE on all continental U.S. orders placed at wearfigs.com. Expedited continental U.S. shipping is available for $40 per order, and non-continental U.S. (Hawaii and Puerto Rico) shipping is available for $20 per order.

Some notes on free shipping: The offer can’t be applied to previous purchases and cannot be redeemed for cash. Free shipping will be automatically applied to qualifying orders at checkout and is valid on shipments to the continental U.S., U.S. P.O. Boxes, and APO/FPO/DPO boxes only. Terms of this free shipping offer are subject to change.

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how long does shipping take?

Our free standard continental U.S. shipping will arrive in 3-7 business days to most locations. Alaska will take longer.

Expedited continental U.S. shipping will arrive in 2 business days for orders placed before 11 a.m. PT on Monday through Friday. Orders placed after 11 a.m. PT on Monday through Friday will arrive in 3 business days. Orders placed on Saturday and Sunday will arrive Wednesday. 

Non-continental U.S. (Hawaii and Puerto Rico) shipping will arrive in 3-7 business days.

If you order embroidery, your order may take up to two additional weeks.

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where do you ship?

We ship to all 50 states in the U.S., including Washington D.C., U.S. P.O. Boxes, Puerto Rico, and APO/FPO/DPO addresses.

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can i expedite my order?

Yes. Expedited shipping is available to the continental U.S. for $40 per order. If you order before 11 a.m. PT Monday through Friday, your order will be delivered in 2 business days. After 11 a.m. PT, your order will be delivered in 3 business days.

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do you ship outside the u.s.?

Not at this time. Sorry!

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can i edit my shipping info after i’ve placed an order?

Send an email to stat@wearfigs.com right away. We may be able to catch the order before it leaves our warehouse. Once it does, we won’t be able to change your shipping info.

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Returns & Exchanges

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what is your return and exchange policy?

We gladly accept returns and exchanges for any reason within 30 days of your original purchase. Items must be unworn and unwashed with no makeup, deodorant, or other stains.

Exchanges will be sent to you after processing, pending availability. We cover shipping fees for one exchange per order.

Refunds for returned items will be made to your credit card, minus $8 for shipping within 7-10 days of us receiving your returned items. (It may take your bank additional time to process the refund.)

Any orders from our 50%-off sales are final sale and cannot be returned.

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how do i make a return?

Start by requesting the return on our site:

  1. Enter your email and order number here.
  2. Find the item you’d like to return, and select Return if the item is eligible.
  3. Complete the form and tap submit.


Then repack the item(s) you’re returning.

  1. Use the same gray bag your order came in. (Or use your own packaging if you’d like.)
  2. Include your items with the original packaging material and hang tags.
  3. Attach the prepaid shipping label included on the back of your order’s packing slip.
  4. Drop off your return at your local FedEx location. 

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how do i make an exchange?

Start by requesting the exchange on our site:

  1. Enter your email and order number here.
  2. Find the item you’d like to exchange, and click Exchange if the item is eligible.
  3. Complete the form, noting the product you’d like to receive in exchange, and tap submit.


Then repack the item(s) you’re exchanging. You can use the same gray bag they came in.
Use the same gray bag your order came in. (Or use your own packaging if you’d like.)
Include your items with the original packaging material and hang tags.
Attach the prepaid shipping label included on the back of your order’s packing slip.
Drop off your return at your local FedEx location.

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what should i do if i can’t find (or don’t want to use) the prepaid label?

You can ship your items with your preferred carrier to this address:

FIGS Returns
c/o Bergen Logistics
15905 Commerce Way
Cerritos, CA 90703

Be sure to save your tracking number, so we can better help with any issues.

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are returns and exchanges free?

Returns only have an $8 charge for each return shipment. Exchanges are on us.

There’s no restocking fee on either.

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how long will it take to receive my refund?

From the time you send back your return, a refund will take 7-10 business days. Some banks will take up to an additional 5 days to apply the refund to your account.

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what if the item i requested for exchange is unavailable?

We’ll get in touch to chat through your options. We’ll recommend any available similar styles. If you prefer to wait for your requested item, we can send it as soon as it’s available. Alternatively, you can receive a refund.

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