Sales Support Associate

 

FIGS is seeking a full-time Sales Support Associate. In this role, you will work directly with FIGS’ group customers (medical offices, dental offices, veterinary practices, etc.) to ensure that they have a seamless FIGS experience. You will be required to know FIGS’ product inside and out and to go above and beyond to provide an awesome group experience.

What you’ll do:

  • Serve as FIGS’ first point of contact with new groups by responding to inquiries via phone and email
  • Assist new groups with sample kit process (FIGS’ try on experience for scrubs and lab coats)
  • Provide post-sample kit follow up to encourage groups’ first orders
  • Place orders on behalf of new and existing groups and ensure orders are delivered accurately and on time
  • Resolve group customer issues by interacting with other departments and with FIGS’ warehouse
  • Provide feedback on group customer issues and concerns about procedures, services and products to other departments such as design, marketing and operations
  • Expand relationships with existing groups to increase sales potential
  • Generate sales leads by emailing and cold calling prospective new groups
  • Analyze performance of group sales business and assist with forecasting future group sales

Qualifications:

  • Passion for helping customers
  • Outstanding attention to detail and organizational skills
  • Excellent verbal and written communication skills with proven follow-up abilities
  • Strong problem-solving skills
  • Ability to work under pressure in a fast-paced environment
  • Proficiency in Microsoft Office
  • Experience in Zendesk a plus

Other must haves:

  • Positive attitude
  • Proven work ethic and integrity
  • Entrepreneurial mindset
  • Desire to excel and grow with FIGS
  • People describe you as a “the ultimate problem solver” and “the nicest person they know”

A little bit about us…

Founded in 2013 in Los Angeles, FIGS is disrupting the medical apparel industry with our super soft, beautifully designed, 100% awesome scrubs. Through our threads for threads™ initiative, for every set of scrubs sold, FIGS gives a set to a healthcare provider in need. To date, we’ve donated over 100,000 scrubs across [26] countries. In 2015, FIGS was honored with B Corporation’s Best for the World Award, which recognized FIGS for going above and beyond to create a positive impact in the community. We stand for innovation, we are entrepreneurs and we're passionate about making an impact. We’re a modern, fun and thoughtful brand.

 

To apply, send your cover letter & resume to stat@wearfigs.com.