Returns

To start a return

Find your order number located on your packing slip and order confirmation email, and click the button below to start your return. Questions? Visit our Help Center or contact us.

Returns from within Germany require a €5 restocking fee.

Start Return

Policies

Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.

Please note that we do not accept returns on custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund. At this time, we do not provide exchanges for our international customers.

For questions or more information about our return policy, please contact us.

A Note to Our German Customers

As of August 1, 2023 returns placed within Germany will require a €5 restock fee taken from the return refund total. The €5 restocking fee will be taken from the final return total upon receipt of the returned items. Your refund will be credited to the original form of payment used for the original transaction.

Notice of Refund

Once your items are returned, you will receive a notification of your refund.

Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Our Guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund.

We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund.

Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.

All embroidered items are final sale and cannot be returned for a refund.

This guarantee is provided by FIGS, Inc. For questions or more information about our return policy, please visit our Help Center or contact us.