Returns and Exchanges
Your order number is the seven digit reference number located on your packing slip and order confirmation email. Questions? Visit our Help Center or contact us.
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RETURNS, REFUNDS AND EXCHANGES
Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns on Before They Go items, custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange.
For questions or more information about our return policy, please contact us.
To return an item follow the directions below:
For US Returns and Exchanges:
Returns are easy, fast and free. There are just a few quick steps to complete:
1. To start, please go to https://returns.wearfigs.com. Select the items you're looking to return or exchange and fill out the necessary details.
2. Ship the items back to us using the resealable shipping bag and the system-generated prepaid label you received when completing the return form.
Once your items are returned, you will receive an email notification of your refund or new order (if it's an exchange).
For International Returns and Exchanges:
Returns are easy. There are just a few quick steps to complete:
1. To start a return, please go to https://returns.wearfigs.com. Select the items you're looking to return or exchange and fill out the necessary details.
2. Once your return request is submitted, our customer experience team will email you with next steps.
For Canada returns, you’ll see two labels — one that says “Canada Post” in the upper lefthand corner, and an extra DHL label with your original tracking number that starts with GM. The “Canada Post” label is your prepaid label which will go OUTSIDE your package. Please be sure to write three things at the bottom of the prepaid label: your name, your address, and your original tracking number (the one found on the other DHL label that starts with GM) — we need this to process your return. Finally, please place the second DHL label INSIDE your package before sending. If you did not already receive the “Canada Post” prepaid shipping label, our customer experience team will email you the label within 48 hours once your return is submitted.
Currently, we are only able to offer exchanges to Australian customers. To start an exchange, please contact us and we'll help process your order.
Once your items are returned to and processed at our warehouse, you'll be notified via email of your refund or new order (if it's an exchange).
Return shipping is free for Canadian customers. United Kingdom and Australia customers are responsible for the cost of return shipping.
Receiving a Refund
A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less the return label fee, if applicable. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order.
Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise.
All Before They Go items and embroidered items are final sale and cannot be returned for a refund or exchanged, unless the product fails to meet a consumer guarantee under the Australian Consumer Law as set out below.
A Note to our Australian Customers
FIGS’ guarantee is provided in addition to your rights under the Australian Consumer Law, regulations or otherwise as required by law, and does not exclude or replace them.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled (i) to cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.