Returns and Exchanges

Lookup Order

Your order number is the seven digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at

our guarantee

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

returns and exchanges

Returns must be in new, unworn condition with tags, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise. Embroidered items are final sale and cannot be returned for refund or exchange.

Returns are easy, fast & free. There are just a few quick steps to complete:

1. To start, please go to Select the items you're looking to return or exchange and fill out the necessary details.

2. Ship the items back using the resealable shipping bag and the system-generated prepaid label when completing the return form. For Canada returns, our customer experience team will email you a label once your return is submitted. 

Once your items are returned you should receive notification of your refund or new order. 


All Before They Go items are final sale. Embroidered items are also final sale and cannot be returned for refund or exchanged for another size/color. For questions or more information about our return policy please email us at