Your order number is the five digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at email@example.com.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
FIGS gladly accepts returns of unworn and unwashed merchandise with no make-up, deodorant, or other liquid stains within 30 days of original purchase. After we receive your items, please allow 2-3 business days for inspection and processing.
Exchanges will be sent pending items are still in stock after processing. FIGS will cover shipping fees for one exchange per order.
Refunds for returns will be made in the form of original payment minus $8.00 for shipping within 7-10 business days of receiving returned items. Please note it may take your bank an additional few days to process the refund to your credit card.
At this time, we cannot accept returns from outside of North America.
Please use the pre-paid shipping label included on your packing slip and enclose your return/exchange items with original packaging material and hang-tags. Affix the label to the package and drop it off at your local FedEx office. If you cannot find your shipping label, please send items to:
Any orders for our 50% off sales are final sale. For questions or more information about our return policy please email us at firstname.lastname@example.org.
Don't worry, we'll keep track of it for you and email you when you qualify for your free set!
After you recieve your free set, we'll reset your tracker so you'll be on your way to get another free set! *Free set excludes sale items.
For every set you get (including your free set!) we will give a set to a healthcare provider in need.