Your order number is the five digit reference number located on your packing slip and order confirmation email. Questions? Drop us a note anytime at firstname.lastname@example.org or call us at (424) 500-8209 (Mon-Fri, 9am-6pm PST)
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
FIGS gladly accepts returns of unworn and unwashed merchandise with no make-up, deodorant, or other liquid stains within 30 days of original purchase. After we receive your items, please allow 2-3 business days for inspection and processing.
Exchanges will be sent pending items are still in stock after processing. FIGS will cover shipping fees for one exchange per order.
Refunds for returns will be made in the form of original payment minus $8.00 for shipping within 7-10 business days of receiving returned items. Please note it may take your bank an additional few days to process the refund to your credit card.
Please use the pre-paid shipping label included on your packing slip and enclose your return/exchange items with original packaging material and hang-tags. Affix the label to the package and drop it off at your local FedEx office. If you cannot find your shipping label, please send items to: