Date of last update: June 21, 2022
Terms And Conditions
These Terms and Conditions are made up of two (2) parts:
PART 1 – GLOBAL-E US INC. TERMS OF SALE (“Terms of Sale”). The Terms of Sale constitute a legal agreement between you and Global-e US Inc. governing how you may make purchases on the Site. If you make any purchase on the Site and you are resident in any country other than the United States of America, you are required to accept and agree to be bound by the Terms of Sale which shall be incorporated into (and therefore form part of) your contract of sale.
GLOBAL-E US INC. TERMS OF SALE
1.1 GLOBAL-E US INC. (a company incorporated in Delaware referred to as “Global-e”, “we”, ”our” or ”us”), having its registered office at 200 West 41st Street New York, New York 10036 and TIN - 61-1767260, is the sales facilitation and fulfilment partner of FIGS, INC. (the “Retailer”), operating the e-commerce Site at http://www.wearfigs.com, where the products (”Merchandise”) are made available to you for purchase and delivery to you. The Retailer has an agreement with Global-e allowing Global-e to act as the merchant of record, in Global-e’s name.
1.2 By visiting the checkout operated by Global-e and residing on the Site (“Checkout”) and placing your order (“Order”) for Merchandise through the Checkout, you are entering into a contract of sale with Global-e (and the Retailer is not a party to that contract of sale).
1.3 These Terms of Sale only apply to consumers who are ordering Merchandise for delivery in the following jurisdictions: United Kingdom, Belgium, Canada, Australia, France, Germany, Italy, the Republic of Ireland, the Netherlands and Spain. If you are a consumer resident in the United States, these Terms of Sale do not apply to you: please follow this link to access the Terms of Sale that apply to U.S. consumers.
1.4 If you do not agree to these Terms of Sale, please do not place an Order for any Merchandise through the Checkout. These Terms of Sale define your legal relationship with Global-e regarding the Checkout, the placement of Orders for purchase of Merchandise, and purchase thereof.
1.5 Please print or save these Terms of Sale for future use as there is no guarantee that they will remain accessible in future. 1.6 If you have any questions or complaints about Global-e, these Terms of Sale or the Checkout, please contact us at service@Global-e.com or at our trading address: 200 West 41st Street New York, New York 10036.
2. OTHER TERMS AND CONDITIONS THAT APPLY TO YOU
2.3 If you have any questions or complaints about FIGS, INC.’s documents, please contact email@example.com.
3.1 You buy the Merchandise in your local currency and at a price that includes any applicable sales taxes (such as Value Added Tax, Goods and Services Tax, Consumption Tax as applicable in your jurisdiction), plus Non-U.S. delivery costs and fees (“Delivery Costs") and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination (“Import Charges”). If you have elected not to pre-pay Import Charges, please be aware that the carrier or the broker of your choice may impose fees which cannot be calculated and/or estimated at the time of Checkout.
3.2 From time to time, without advanced notice and in select destinations, Delivery Costs and/or Import Charges could be covered, partially or fully. The Site will provide details about such offers before completing and placing the Order.
3.3 Orders placed via the Checkout are solely reserved for “Consumers”, which means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
3.4 Any Order which is obviously not a Consumer retail sale and, more generally, any Order that is fraudulent or presumed as such, will not be accepted. Prior to placing an Order, you confirm that the purchase of the Merchandise has no direct link to commercial activity of any kind and is strictly and solely for personal use.
3.5 The characteristics of the Merchandise you buy, as well as the price, Delivery Costs and Import Charges (if available for pre-payment), shall be those displayed to you on the Checkout. Please make sure that you review your Checkout page so that you can identify and correct any input errors.
3.6 You are advised that there may be minor differences between the actual Merchandise and the way that it appears on the Site /Checkout, e.g., in relation to appearance / colour / texture / finish. The labelling or packaging of the Merchandise may differ from the images of these which you see on the Site and may not be in your own language.
3.7 Quantity limits may apply in relation to Orders of certain Merchandise. Orders exceeding a certain number of authorized Merchandise could be refused at any moment in time, without prior notice.
4. BROWSING, CHECKOUT AND ACCEPTANCE OF ORDERS
4.1 You place the Order for the Merchandise by using the Checkout ordering process that is operated by Global-e (and not FIGS, INC.). This involves selecting the Merchandise, placing it in the Global-e shopping cart/basket and transmitting the Order by clicking on the “PAY AND PLACE ORDER” button (or similar button) on the Checkout. This process permits you to check and amend any errors before making an Order by using the “back” button.
4.2 To place an Order, you must be at least at the age which enables you to bind yourself to contracts per local legal requirements in the place where you reside. In the United Kingdom, this is 18 years of age. By placing an Order, you confirm that you meet this requirement.
4.3 The information contained in these Terms of Sale and the data contained on the Site and Checkout do not constitute an offer to sell, but rather an invitation to enter into a contract of sale with Global-e. Once you have placed your Order, it will be acknowledged via an email which will contain the relevant details of your Order. Please note, this e-mail does not constitute an acceptance of your Order to buy the Merchandise, it only constitutes an acknowledgement of your Order. Your Order is not accepted (and therefore no commitment is made to provide you with the Merchandise), and no contract for the sale of such Merchandise shall come into effect, until your Order is specifically accepted and a confirmation email is sent to you ("Order Confirmation"). Order Confirmation is subject to fraud checks and certain other mandated regulatory checks (such as ‘Denied Parties Screening’).
4.4 If the payment method you selected at Checkout supports an authorization mechanism (e.g. most credit/debit cards), then when you place your Order the applicable amount will only be authorized. You will be charged only after the Merchandise has been dispatched to you, unless the Order is a ‘pre-order’ or a similar type of Order, in which case the charge could be made before the Merchandise has been dispatched, depending on the particulars of the pre-ordered Merchandise and you will be notified in advance if this is the case. If the payment method you selected does not support an authorization mechanism, the charge will be immediate upon placing the Order (or such other timing set by that specific payment method you used, if applicable). Please note that you will be charged the full Order amount even if the Order is dispatched in parts. Where PayPal/PayPal Express is offered as a payment method, the full amount of your purchase may be taken immediately following the placement of your Order. Pre-payment shall not affect your legal rights under these Terms of Sale (including for example any right of refund). If shipping, delivery or fulfilment obligations cannot be performed (subject to these Terms of Sale), you will be notified via email and a refund of the pre-payment will be made without delay.
4.5 Appropriate efforts are made to process and fulfil any Order as quickly as possible. However, certain Orders may be declined, notably abnormal Orders, Orders which are suspected to be placed not in good faith or Orders which have not been placed by individuals. Your Order may also be declined or cancelled, upon notice to you, if:
4.5.1 the Merchandise is unavailable (in which case, if the payment was processed, you will be refunded in accordance with these Terms of Sale); or
4.5.2 the payment information you provided cannot be verified.
4.6 If a suspicion arises that someone's identity, address, email address and/or payment information has been used fraudulently or in an unauthorized manner, you may be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order.
4.7 Moreover, an Order may be cancelled (in full or in part) even after the Order Confirmation has been dispatched, if a suspicion arises that there could be, or actually were such circumstances (on our part or any third party’s part) giving rise to a good faith, genuine or honest error, mistake or misunderstanding pursuant to which we would neither have sent the Order Confirmation nor have agreed to sell the Merchandise. An example could be a specious low price for a Merchandise otherwise costing significantly more. In the event of such genuine error, you shall receive a properly detailed notice of cancellation, following which your Order will be automatically cancelled, and you will be refunded the amounts you actually paid.
4.8 Nothing in these Terms of Sale affects Consumers’ legal rights in relation to Merchandise that are not in conformity with the contract, whether because they are faulty, not as described or otherwise.
5. EXCHANGE RATE
5.1 Exchange rates may be set and updated regularly, and you acknowledge that such updates may affect Merchandise pricing on the Checkout. The price of the Merchandise will be the price (according to the applicable exchange rate) at the time you actually place your Order via the Checkout, as displayed on the Checkout.
6. TITLE; RISK; IMPORTER OF RECORD
6.1 The title to the Merchandise ordered is transferred from Global-e to you the moment the Merchandise is dispatched to you in the dispatch country before export (where the contract for the sale of Merchandise is concluded), provided you have made full payment of the Order amount (including Merchandise price, delivery charges if any and any other charges payable under these Terms of Sale, if any).
6.2 Risk of damage or loss shall be transferred to you on delivery to you (or to somebody identified by you to carry or take possession of the Merchandise on your behalf) to the address that you specified when ordering (that may include the port of entrance to the destination as specified on the Checkout, in case you have selected not to pre-pay Import Charges).
6.3 You will be considered the ‘importer of record’ of the Merchandise, and Global-e (or someone on its behalf) will only be facilitating the importation on your behalf as your agent. You are responsible for assuring that the Merchandise can be lawfully imported to the destination, and you therefore need to comply with all applicable laws, regulations, certifications and rules of the destination into which you import the Merchandise. Please note the standard for using the Merchandise in the import destination BEFORE ordering. Merchandise ordered to a destination with different standards cannot be returned for this reason and no liability will be assumed in any circumstances which may arise from purchasing Merchandise without the correct standards for your destination.
6.4 Please note that documentation such as user manuals, product care, handling instructions and safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Merchandise or parts thereof; the Merchandise (and accompanying materials) may not be designed in accordance with the standards, product regulations and specifications of the destination to which you Order, or labelled in accordance with the requirements applicable in the destination or in your or the destination language; if the Merchandise are powered, that may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Merchandise).
6.5 You agree that you will not re-export, re-distribute or otherwise commercially re-sell any Merchandise purchased by you via the Checkout.
7. FULFILMENT, HANDLING AND DELIVERY OF ORDERS
7.1 You acknowledge and agree that Global-e or one of its third-party fulfilment services providers acting on its behalf (each a "Fulfilment Provider") may handle the delivery and fulfilment of your Order, and that Global-e has sole discretion as to the Fulfilment Provider it chooses to use.
7.2 Not all Merchandise can be delivered anywhere (due to limitations imposed on the Merchandise or by the destination) but the Checkout will not permit you to submit your Order if the Merchandise cannot be delivered to your specified address.
7.3 Delivery will be complete when the Merchandise will be delivered to the address which you specify when ordering (that may include the port of entrance to the destination as specified on the Checkout, in case you have selected not to pre-pay Import Charges).
7.4 Different parts of your Order may be delivered on different dates. Unless otherwise stated, and subject to applicable laws, delivery dates given on Checkout (or on the Site) are estimates only. Your Order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within thirty (30) days after the date of the Order Confirmation, unless there are exceptional circumstances (pre-order for example). Delivery timeframes are affected by your delivery address and the delivery method selected. Global-e is unable to specify an exact delivery date and time.
7.5 Global-e has no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond its reasonable control and where Global-e could not have taken reasonable steps to deal with the delay. For example, delays resulting from customs clearance procedures or other actions of relevant authorities are generally outside Global-e control, or delays resulting directly from your actions or omissions.
8. PAYMENT METHODS
8.1 You may pay with the payment methods specified at Checkout. The availability of such payment methods is dependent on your geographical location. When being charged, the descriptor you will see shall include Global-e identified as ‘Global-e’ and will substantially look like this: **Global-e//Merchant**. Payments in relation to the Merchandise could be made to an intra-group affiliate as our agent, and such payment will discharge you from your payment obligations in connection with the purchase of the Merchandise from us.
8.2 You acknowledge and agree that:
8.2.1 you will be charged by Global-e or one of its third-party payment processors ("Payment Processor"), through the payment method that you have selected at Checkout for such Order and such other amounts payable under these Terms of Sale that may be due in connection with the Order;
8.2.2 you will provide valid and current information about yourself;
8.2.3 Global-e may use the tools, software or services of Payment Processors to process transactions on its behalf; and
8.2.4 you may be charged by your bank or credit/debit card issuer with additional fees (such as foreign transaction fees or cross border fees) or surcharges imposed by your bank or credit/debit card issuer, and those are not Global-e charges or fees, and Global-e has no control over this nor does Global-e have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer, and Global-e also has no way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and Global-e’s commitment is to acquire the amount set at Checkout in your local currency.
8.3 Depending on your geography, payment may be made to one of our intra-group affiliated companies, acting as our agent. This payment will constitute a payment to us and will discharge you from your payment obligations in connection with the purchase of the Merchandise from us.
8.5 Global-e will process your payment for the Merchandise. Global-e will take reasonable care to keep the details of your Order and payment secure, but (in the absence of material negligence) Global-e cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
9. IMPORT CHARGES
9.1 For certain delivery destinations and/or Merchandise, you may be offered the option to pre-pay applicable Import Charges, which will then be calculated and added or included in the final price when you place the Order. In certain cases, the price of the Merchandise may already be inclusive of Import Charges.
9.2 In the event that the option to pre-pay applicable Import Charges is available for you and you choose to pre-pay such Import Charges, or if the Import Charges were already included in the price of the Merchandise, your final price will be fully guaranteed, and the actual Import Charges will be paid on your behalf to the applicable authorities, as determined by your delivery destination upon import of your Order.
9.3 Global-e may contract with a local licensed customs broker in the destination. Agreement to these Terms of Sale serve as an authorization for the applicable customs broker to act as your agent to:
9.3.1 conduct transactions with the local applicable authority;
9.3.2 complete, submit and execute related documents on your behalf in connection with the import of Merchandise in your Order;
9.3.3 facilitate the payment of applicable Import Charges; and
9.3.4 if applicable, return such Merchandise to Global-e.
9.4 You acknowledge that, in the case of a return of Merchandise, regardless of whether an Import Charge was pre-paid or not, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back any Import Charges from the applicable tax authority, to the extent possible, and Global-e shall have no responsibility or liability in connection with such claim.
9.5 You may decide not to pre-pay the Import Charges at Checkout, or the option to pre-pay Import Charges may not be available for your delivery destination or the Merchandise. In such cases (i.e. where pre-payment doesn’t apply):
9.5.1 you are advised that the amount of Import Charges displayed under the pre-pay option on the Checkout may not reflect the actual Import Charges payable by you as determined by your delivery destination’s relevant authority, which may be more or less than such estimate; and
9.5.2 you will be fully responsible for paying all applicable Import Charges directly to the relevant authority (and for reclaiming them in the event of a cancellation or return or a return of Merchandise, to the extent permitted in these Terms of Sale) as determined by the authorities of the delivery destination, and Global-e shall have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay Import Charges without reasonable reason causing the liability to fall on us or the carrier, the liability amount of Import Charges may be deducted from any refund or other amounts you may claim.
9.6 If you elected not to pre-pay Import Charges, or failed to pay Import Charges, or refused to accept Merchandise not in accordance with a due cancellation procedure under these Terms of Sale, in each case resulting with the Merchandise being returned or need to be returned, then you may be liable for the return delivery costs and may not be reimbursed or refunded for Delivery Costs paid by you for making the delivery to you. Global-e may also charge you with additional direct or indirect charges resulting from said failure or refusal. Global-e may, if that is in accordance with these Terms of Sale, reimburse and refund you for the cost of the Merchandise, but not the Import Charges which may or may not be reimbursable by the relevant authority.
9.7 If you are a Canadian Consumer placing an Order through the Site and the Checkout to Canada, you hereby consent to the following Power of Attorney, which will be extended to our affiliated party, Global-e US Inc., that might be operating the Order fulfilment on our behalf: Global-e US Inc. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Global-e US Inc., I hereby authorize DHL Express (Canada), Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my Merchandise, account for duties and taxes, return Merchandise to Global-e US Inc., and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned Merchandise to the customs broker, and that I will obtain the refund directly from Global-e US Inc. Further, I also authorize the customs broker to forward any refund issued by the CBSA in my name, so that Global-e US Inc. can be reimbursed.
10. RETURNS POLICY (ALL CUSTOMERS, EXCLUDING FAULTY AND PERSONALIZED MERCHANDISE)
10.1 This Returns Policy applies to all non-U.S. customers. This policy does not apply to faulty or personalized Merchandise and such other Merchandise listed below. To the extent that any specific provision of consumer protection laws in your jurisdiction explicitly prevails the governing laws of these Terms, this returns policy is in addition to, and does not affect, the separate legal right of cancellation or withdrawal that you may have in your jurisdiction under such specifically prevailing law. There is a separate right of cancellation or withdrawal available to United Kingdom and European Economic Area (“EEA”) Consumers in some circumstances as explained below.
10.2 The return request must be made within thirty (30) days from the date the Order was placed (unless otherwise required by applicable specifically prevailing Consumer law).
10.3 If you wish to cancel your Order and return Merchandise pursuant to these Terms of Sale, the following instructions apply:
10.3.1 You must first inform Global-e of your decision to return your Order by a clear statement made through the returns portal available here, by following the instructions and providing the requested information therein, including providing proof of purchase (your Order identification number and the email address used for the purchase of the Merchandise), indicating the applicable items to be returned and the quantity thereof and selecting the applicable method of returning the product (if different options are available). If a returns portal link is not available on the Site, or on the Online Support link (if available) in the Order Confirmation, then you may contact the Retailer’s customer service team at firstname.lastname@example.org (the “Customer Service Team”) to inform us of your intent to return your Order, and such team will guide you through the process.
10.3.2 If you are a consumer resident the United Kingdom, the Republic of Ireland, one of the member states of the European Union, Iceland, Liechtenstein or Norway and you cancel your Order within fourteen (14) days from the date of delivery of such Order, you may use the following model cancellation form but you are not required to do so:
Model Cancelation Form
200 West 41st Street, New York, New York 10036
I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service*,
Ordered on(*)/received on(*)
Name of Consumer(s),
Address of Consumer(s),
Signature of Consumer (only if this form is notified on paper)
(*) Please delete if not applicable
10.3.3 A return Merchandise authorization ("RMA") number will be provided to you (through the portal (if applicable) and via e-mail) and you will be provided with a pre-paid returns label that you must affix to your parcel. Please note that the cost of the pre-paid returns label will be deducted from any refund to which you are entitled in accordance with this Section (unless the goods are defective or faulty, in which case, you will not be liable for these costs of return). The amount that will be deducted from your refund will be £10/$12 (or an equivalent in your local currency) to account for the fact that the items must be shipped back to our warehouse in California, USA. The amount that will be deducted from your refund will be communicated to you as part of the returns portal click-through process.
10.3.4 Promptly after your returns label has been provided, you will send back the Merchandise or hand it over as per the instructions provided to you in the return portal. You must act without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your cancellation or withdrawal of the contract. The RMA number must be included in the return package.
10.3.5 The Merchandise must be returned in a new and unused state, in perfect condition, with all protective or other materials in place and tags and stickers attached to them (if applicable), as well as with the original box/container, including all accessories and documents. All returns could be subject to strict quality control to ensure that the returned Merchandise satisfy these requirements. If the Merchandise does not meet such standards, the return could be refused, and the Merchandise will be returned to you (at your own cost) or you will be liable for the Merchandise devaluation.
10.3.6 Upon receipt of the returned Merchandise and confirmation that it has been returned in accordance with the applicable requirements, you will be reimbursed for the actual paid price of the returned Merchandise (and such other fees, if applicable pursuant to these Terms of Sale) less the costs of return (as explained in Section 10.3.3).
10.3.7 If you have paid Import Charges in connection with your Order (either pre-paid at Checkout or paid upon receipt of the Order directly to the applicable authority), you acknowledge that:
(a) you must seek reimbursement directly from the applicable authority in your destination;
(b) it will be your sole responsibility to claim such Import Charges back from the applicable authority in your destination; and
(c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges, upon your written request Global-e may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges, and for such purpose you hereby give Global-e a power of attorney to act in your name to try and obtain such reimbursement (however this power of attorney is not a guarantee that such reimbursement will be successful).
10.3.8 Any initial Delivery Costs paid by you in connection with the Order are reimbursable or refundable. However, any delivery and clearance costs incurred by you when returning Merchandise may not be eligible for reimbursement or refund other than in the event of defective Merchandise, where you will be reimbursed for these costs.
10.3.9 Title and risk to the returned Merchandise will not be taken back or assumed until it physically arrives back to the returns facility, and therefore you are advised to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.
11. CONSUMER CANCELLATION RIGHTS – UNITED KINGDOM ONLY
11.1 If you are a Consumer and a resident of the United Kingdom, you have a “cooling-off” right to cancel your Order subject to the provisions set out below. This right is not affected by any separate returns policy in these Terms of Sale.
11.2 The “cooling-off” cancellation period will expire fourteen (14) days after the day of delivery of the Merchandise.
11.3 To exercise the right to cancel you must follow the same instructions as detailed in the refund policy above, provided however, that the following changes shall apply:
11.3.1 Informing Global-e of your decision to cancel through the return portal (or any other clear statement) must be done within fourteen (14) days as of the day of delivery of the Merchandise. The cancellation form set out in Section 10.3.2 also applies here and may also be used to inform Global-e of your decision to cancel.
11.3.2 You must return the product in the state and within the time period mentioned in the return policy above, except that you may use the product, only for such use that is necessary to assess the nature, characteristics and functioning of the Merchandise, as you would have used it in a physical shop. Deduction could be made from the reimbursement for loss in value of any Merchandise supplied, if the loss is the result of handling by you beyond what is necessary to establish the nature, characteristics and functioning of the Merchandise.
11.3.3 Refund will be made not later than:
(a) fourteen (14) days after the day we receive back from you any Merchandise supplied; or
(b) if earlier, fourteen (14) days after the day you provide evidence that you have returned the Merchandise; or
(c) if there was no Merchandise supplied, fourteen (14) days after the day on which we are informed about your decision to cancel your contract of sale with Global-e.
11.3.4 Unless expressly agreed otherwise, reimbursement will be made using the same means of payment as you used for the initial transaction.
12. CONSUMER WITHDRAWAL RIGHTS – EUROPEAN ECONOMIC AREA (EEA) ONLY
12.1 If you are a Consumer and a resident of a member state of the EEA, you have the right to withdraw from your Order subject to the instruction set out below. This right is not affected by any separate returns policy in these Terms of Sale.
12.2 WITHDRAWAL INSTRUCTION/RIGHT OF WITHDRAWAL
12.2.1 You have the right to withdraw from a contract of sale within fourteen (14) days without giving any reason.
12.2.2 The withdrawal period will expire after 14 days from the day:
(a) on which you or a third party named by you, who is not the carrier, have taken possession of the Merchandise, if you have ordered one or more goods as part of a single Merchandise order and the good or goods are delivered together; or
(b) on the day on which you or a third party named by you who is not the carrier takes or has taken possession of the last goods, if you have ordered several goods as part of a single Merchandise order and the goods are delivered separately.
12.3 To exercise the right of withdrawal, you must inform of your decision to withdraw from this contract, through the return portal, by phone: +1-888-462-1901, or e-mail: stat@FIGS.com, or by post to GLOBAL-E, 200 West 41st Street New York, New York 10036, using an unequivocal statement. You may use the attached model withdrawal form, but it is not obligatory.
12.3.1 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
12.4 EFFECTS OF WITHDRAWAL
12.4.1 If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than the timing set forth in Section 11.3.3 above. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
12.4.2 You shall send back the Merchandise or hand it over as per the instructions provided to you in the return portal, or as instructed by the Customer Service Team (in case you have notified your intent to withdraw to email@example.com), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the Merchandise before the period of 14 days has expired. For registering returns and obtaining a pre-paid returns label please use our returns portal (available here) and follow the instructions as well as provide the requested information therein. Please note that you will have to bear the direct cost of returning the Merchandise. You are not obliged to use the pre-paid returns labels if you withdraw from a contract, but if you do, the costs of the pre-paid returns label will be deducted from any refund to which you are entitled.
12.4.3 You are only liable for any diminished value of the Merchandise resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Merchandise.
12.5 END OF WITHDRAWAL INSTRUCTION/MODEL WITHDRAWAL FORM
Model Withdrawal Form
GLOBAL-E, 200 West 41st Street
New York, New York 10036
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for purchase of the following goods(*)/provision of the following service(*): […] [Please describe the respective good or service so it is possible to identify the contract];
(*) Please complete as appropriate